Privacy Policy
Last updated: December 17, 2024
1. Introduction
FindTalent ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
This policy applies to all users of FindTalent, including employers, talent (freelancers), and visitors. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
We comply with applicable data protection laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Lei Geral de Proteção de Dados (LGPD), and other relevant privacy regulations worldwide.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when using our platform:
- Account Information: Name, email address, password, phone number, and profile photo.
- Profile Information: Professional title, skills, work history, education, portfolio, bio, and location.
- Identity Verification: Government-issued ID, proof of address, and biometric data for KYC verification.
- Payment Information: Credit/debit card details, bank account information, and billing address (processed by Stripe).
- Communications: Messages exchanged through our platform, support inquiries, and feedback.
- Job-Related Information: Job postings, applications, contracts, and work deliverables.
2.2 Information Collected Automatically
We automatically collect certain information when you access our platform:
- Device Information: IP address, browser type, operating system, device identifiers, and screen resolution.
- Usage Data: Pages visited, features used, search queries, click patterns, and session duration.
- Location Data: Approximate location based on IP address or precise location if you grant permission.
- Cookies and Tracking: Information collected through cookies, pixels, and similar technologies.
2.3 Information from Third Parties
We may receive information from third-party sources:
- Identity Verification Partners: Verification results from Persona or iDenfy for KYC compliance.
- Payment Processors: Transaction details and payment status from Stripe.
- Social Media: Profile information if you choose to link social accounts.
- Background Check Providers: Employment and criminal background verification (where applicable and with consent).
3. How We Use Your Information
We use your information for the following purposes:
3.1 Providing Our Services
- Creating and managing your account
- Facilitating connections between employers and talent
- Processing job applications and contracts
- Enabling communication through our messaging system
- Processing payments and payouts
- Providing customer support
3.2 Improving Our Platform
- Analyzing usage patterns to enhance user experience
- Developing new features and services
- Training and improving our AI-powered search algorithms
- Conducting research and analytics
3.3 Safety and Security
- Verifying user identities through KYC processes
- Detecting and preventing fraud, abuse, and security threats
- Enforcing our Terms of Service and policies
- Complying with legal obligations
3.4 Communications
- Sending transactional emails (account verification, payment confirmations)
- Notifying you of job matches and opportunities
- Providing platform updates and announcements
- Marketing communications (with your consent)
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill our contract with you (account services, payments, job matching).
- Legitimate Interests: Processing for our legitimate business interests (platform improvement, fraud prevention, security) where not overridden by your rights.
- Consent: Processing based on your explicit consent (marketing communications, optional data sharing).
- Legal Obligation: Processing required to comply with applicable laws (tax reporting, responding to legal requests).
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
5.1 With Other Users
- Your public profile information is visible to employers and other platform users.
- When you apply for jobs, employers can view your profile and application details.
- When you hire talent, they can view your employer profile and job details.
5.2 With Service Providers
- Supabase: Database hosting and authentication services.
- Stripe: Payment processing and billing services.
- OpenAI: AI-powered search and matching (anonymized data only).
- Persona/iDenfy: Identity verification services.
- Vercel: Website hosting and deployment.
- SendGrid: Email delivery services.
5.3 For Legal Reasons
- To comply with applicable laws, regulations, or legal processes.
- To respond to lawful requests from government authorities.
- To protect our rights, privacy, safety, or property.
- To enforce our Terms of Service and other agreements.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have regarding your information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Active Accounts: Data is retained while your account is active and for a reasonable period thereafter.
- Deleted Accounts: Upon account deletion, we remove or anonymize your data within 30 days, except where retention is required for legal purposes.
- Transaction Records: Financial records are retained for 7 years to comply with tax and accounting regulations.
- Legal Claims: Data may be retained longer if necessary for pending legal claims or disputes.
- Anonymized Data: Aggregated, anonymized data may be retained indefinitely for analytics purposes.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
7.1 Rights for All Users
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Portability: Request a copy of your data in a portable format.
- Withdraw Consent: Withdraw consent for processing where consent is the legal basis.
7.2 Additional Rights for EEA Users (GDPR)
- Restriction: Request restriction of processing under certain circumstances.
- Objection: Object to processing based on legitimate interests.
- Automated Decision-Making: Right not to be subject to decisions based solely on automated processing.
- Lodge Complaint: Right to lodge a complaint with a supervisory authority.
7.3 Additional Rights for California Residents (CCPA)
- Know: Right to know what personal information is collected and how it is used.
- Delete: Right to request deletion of personal information.
- Opt-Out: Right to opt-out of the sale of personal information (we do not sell personal information).
- Non-Discrimination: Right not to be discriminated against for exercising privacy rights.
7.4 Exercising Your Rights
To exercise any of these rights, please contact us at privacy@findtalent.com or through the settings in your account dashboard. We will respond to your request within 30 days (or sooner as required by applicable law). We may need to verify your identity before processing your request.
9. Data Security
We implement robust security measures to protect your personal information:
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256).
- Access Controls: Strict access controls and authentication for employees and systems.
- Security Monitoring: Continuous monitoring for security threats and vulnerabilities.
- Regular Audits: Periodic security audits and penetration testing.
- Incident Response: Established procedures for responding to data breaches.
- Employee Training: Regular security awareness training for all staff.
While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) approved by the European Commission.
- Data processing agreements with all third-party service providers.
- Compliance with applicable data transfer frameworks and regulations.
11. Children's Privacy
Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.
If we discover that we have collected information from a child under 18, we will promptly delete that information. If you believe we have collected information from a child under 18, please contact us immediately at privacy@findtalent.com.
12. Third-Party Links and Services
Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties.
We encourage you to review the privacy policies of any third-party services before providing them with your personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:
- Update the "Last updated" date at the top of this policy.
- Notify you via email or through the platform.
- Request your consent where required by law.
Your continued use of our platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
FindTalent Privacy Team
Email: privacy@findtalent.com
Website: www.findtalent.com/contact
For EEA Users: You have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.
For California Residents: You may also contact the California Attorney General's office for information about your rights under the CCPA.
Privacy Commitment
At FindTalent, we are committed to:
- Transparency about how we collect and use your data.
- Protecting your personal information with industry-standard security measures.
- Respecting your privacy rights and choices.
- Complying with applicable privacy laws and regulations worldwide.
- Never selling your personal information to third parties.
By using FindTalent, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our platform.